Who can refer me for Rehab at Home?

It could be your treating doctor, discharge planner, nurse unit manager or allied health practitioner. Your surgeon needs to agree it’s the right move for you. It also needs to be available in your area.#

Who delivers the rehab as part of this program?

We partner with Amplar Home Health, they’ve been doing this for over 30 years. Most services happen face-to-face at your home, but sometimes telehealth is used if that works better for you or is needed for health reasons.

Can I choose my own physio?

No, your physio will be allocated by Amplar Home Health as part of the program.

Are there any out-of-pocket costs for Rehab at Home?

If you’re eligible,+ there’s no cost for the services included in Rehab at Home. If you need extra treatment , there might be some out-of-pocket costs.

Does my Rehab at Home physio come off my Extras limit

No, your physio is provided as part of your hospital cover as part of Rehab at Home.

Is the required equipment provided?

Yes, any equipment needed for your treatment will be brought along during visits. It’s not yours to keep though.

What are the benefits of having rehab at home?

You get to recover in your own space, your own bed, watching your TV, hanging out with your pets. No visiting hours, so family and friends can pop in whenever. It’s all about making recovery feel more like normal life.

Rehab at Home

Rehabilitation care options delivered at home for eligible members+ by a health professional including nursing, physiotherapy, occupational therapy, exercise physiology, speech therapy and dietetics, where clinically appropriate* and available in your area.#

Call our Customer Health Support Team on 1300 733 338 to check your eligibility.

What is Rehab at Home program?

After surgery or a hospital stay, you might need some time to recover and get back to feeling like yourself. Instead of staying in hospital for rehab, eligible members+ may be able to receive treatment at home, where it’s more comfortable and easier to settle into a routine, if it’s clinically appropriate.* It’s all about helping you heal in a way that works for you. ahm pays benefits towards the Rehab at Home services. If you need additional treatment, there may be out of pocket costs.

Total Joint Replacement Rehab

Recover from a hip or knee joint replacement in the comfort and familiarity of your own home. Depending on your specific health needs, your program will typically run for 5- 6 weeks, with 1-2 visits from a physiotherapist each week.

General Rehab

Rehab treatment to support your recovery from a procedure required as a result of various conditions like heart or lung disease, stroke, injuries or fractures from falls, or cancer. Expect to receive 1-2 home visits per week for 6-8 weeks, depending on your specific health needs.

Benefits of Rehab at Home services

Can include personal care, meals and domestic assistance^

Access to a 24/7 registered nurse line while you’re participating in the program.

Rehab at Home is currently available nationally (subject to provider availability in the area, and coverage at the time of referral)#.

How does Rehab at Home work?

1

Check your cover and waiting periods

Must hold residential hospital cover that includes Rehabilitation as an Included or Restricted service, and have served waiting periods.
Must have an upcoming hospital procedure or already be admitted in hospital and not currently receiving any inpatient rehab.

2

Organising your referral

During your hospital stay, speak with your treating medical practitioner about your rehab options and whether care at home could be appropriate for you.
If clinically appropriate, and available in your area,# your doctor or a member of your hospital team, including the discharge planner or physiotherapist, can help arrange a referral to the Rehab at Home Program.
Once your referral has been confirmed, a member of the Amplar Home Health team will contact you (or your carer) before or shortly after you leave hospital to arrange an initial assessment.

3

Personalised rehab plan and support

Together with any recommendations from your hospital care team, a personalised rehabilitation plan will be developed to support your recovery.

4

Round-the-clock support

While you receive your rehabilitation at home, your care team will stay in close contact to confirm your appointments, monitor your progress, and manage any issues or concerns you may have.
You’ll have access to ongoing support through an after-hours telephone line, staffed by health professionals, including registered nurses, who can provide information and assistance 24/7 whenever you need it.

Are you eligible for Rehab at Home?

You must hold an ahm hospital cover that includes rehabilitation as an Included or Restricted service, and have served any relevant waiting periods. Your health practitioner also needs to consider it clinically appropriate.

You must already be admitted to hospital (and not already doing in-patient rehab). Rehabilitation services will be arranged as soon as possible after you’re discharged from hospital.

Common Questions

Things you should know

We hope this info helps, but keep in mind it’s general advice only. It’s not health advice and doesn’t take your personal situation into account. Always chat with a trusted health professional before making decisions about your care. We’ve done our best to make sure everything’s accurate, but we can’t promise it’s complete or up-to-date. If we mention products or services from others, that’s not an endorsement and we can’t take responsibility for them. For these reasons, we can’t accept responsibility for any loss from acting on this info (subject to consumer guarantees, of course).

+Members who hold a residential hospital product that includes Rehabilitation as an included service, and who have served any relevant waiting periods.

*Your treating doctor or health practitioner needs to consider it appropriate.

#Services are subject to provider availability and coverage may be limited at the time of referral. Please note availability may vary over time .

^Depending on availability/location and clinical suitability.