How we protect you

We work with top cyber security experts to protect our systems and keep your personal and health information safe.

We’ve got your back

Our security measures work together to help keep your data safer than ever, so you can live life with less worries.

Multi-factor authentication (MFA)

We have a 2-step verification process. This happens via SMS or email when you call us or update your details online in your ahm account. MFA provides additional security and helps to safeguard your personal information.

24/7 data monitoring

Our security team monitors our systems and the dark web 24 hours a day, 7 days a week. They do this so that the personal and health information you or your authorised representatives – like health service providers – provided to us is not misused.

Perimeter testing

We often engage third-party cyber security firms to test our security controls.

Learn more from cyber.gov.au: 'White Hat' ethical hackers(opens in a new tab)

More on MFA

MFA is a process that requires members to verify their identity in two or more ways. It helps to protect your account by verifying that you are who you say you are.
We use MFA when you:
- call us
- change your account information online
- update your bank account details
- update your personal details

Looking after yourself

If you're feeling distressed or anxious reach out to your GP or connect with the following support services:

Beyond Blue 
Information and support for anxiety, depression and suicide prevention.
Visit Beyond Blue(opens in a new tab)

Lifeline
Crisis support and suicide prevention.
Visit Lifeline(opens in a new tab)

1800RESPECT 
National domestic, family and sexual violence counselling, information and support service.
Call 1800 737 732

More help and support

General enquiries

Need to chat? We’re here to help.

Get in touch with us

Report a scam

If you get any suspicious emails or texts, report them to Scamwatch(opens in a new tab).

Report a scam(opens in a new tab)

Get mental health support

Information and support for anxiety, depression and suicide prevention.

Visit Beyond Blue(opens in a new tab)