Messaging Privacy Policy
Our Messaging and Call Privacy Notice
ahm values your privacy. We will collect, use, share and process the personal information you provide during this conversation to address your queries and help improve our products, services and offers in accordance with ahm’s privacy policy (which contains more information about how we handle your personal information).
Use of AI
We may use artificial intelligence (AI) in some of our interactions and operations. This page outlines how we use AI and how this may involve the handling of personal information.
When You Call Us
When you contact us by phone, we may use AI-enabled tools to support the management and improvement of customer interactions, including to:
- transcribe your interactions with us; and
- undertake high-level analytics to identify general trends and volumes across different types of interactions.
When You Chat With Us
When you contact us via online chat or messaging channels, we use AI-enabled tools to help us respond to your query and improve our services, including to:
- triage your request before we connect you with an agent;
- help our agents by suggesting recommended responses and to identify products that may suitable for you; and
- generate conversation summaries and categorise the conversation intent.
Surveys
At the end of the online chat, we may ask for your feedback about your experience with us. Participation is voluntary and your responses will remain confidential. Your feedback helps us monitor our service performance, identify improvement opportunities, and better understand customer experience. To do this, we may share survey responses with our service providers.
If you have any questions about how we handle your personal information, please contact us or refer to ahm’s privacy policy.