Travel alerts for New Zealand

New Zealand is home to plenty of natural wonders like volcanoes, but this means it can be prone to earthquakes – which can cause travel disruptions. To stay safe, keep updated with local weather conditions and travel alerts.

Do I need a visa for New Zealand?

As an Australian citizen or permanent resident, you are automatically granted a tourist visa so there’s one less thing to worry about.

What is the best time to visit New Zealand?

New Zealand is renowned for its snow-capped mountains and winter sports, so if you love to ski, consider visiting the South Island in the winter. If you prefer travelling when it’s warm, head to the North Island in the summer and enjoy the beaches and mild climate.

What COVID-19 benefits are included in ahm travel insurance?

See all our common questions regarding COVID-19 and ahm travel insurance.

Why do I need travel insurance?

Because stuff happens, even when you’re on holiday! ahm travel insurance includes unlimited^ overseas medical and hospital expenses cover, just in case you get sick or injured while you’re travelling outside of Australia. Depending on the type of cover you choose, ahm travel insurance can also cover your luggage, valuables, cancellations and much more. † Get a quote

How do I know what I’m covered for?

Check out the Combined Product Disclosure Statement/Financial Services Guide (PDS/FSG) which includes details of everything your cover includes and excludes. Make sure you read it so you know exactly what you’ve paid for. No one likes being caught out in the rain!

Do I need insurance if I’m travelling in Australia?

Travel insurance isn’t just for overseas trips. It can help provide financial cover for a range of unexpected incidents or accidents that can happen anywhere, even if you’re travelling our big backyard. Find out more about domestic travel insurance.

What if my trip gets cancelled?

International Comprehensive Single trip and Annual Muti Trip plans include $3,000 Cancellation Cover per policy (option to increase cover is available at an additional cost)*. Domestic Single trip and Annual Multi Trip plans include $5,000 Cancellation Cover per policy (option to increase to $10,000 cover at an additional cost). To make a claim for trip cancellations, you’ll need to meet certain criteria, which you can find in the Combined PDS/FSG. Find more about making a claim.

How do I make a travel insurance claim?

You can make a travel insurance claim online or download and complete a travel insurance claim form and return it by post with any supporting documents. Find out more about making a claim.

How can I get help while I'm travelling?

With ahm travel insurance, you get access to our emergency assistance team of doctors, nurses, travel agents and case managers who are available 24 hours a day, 365 days a year. If something happens, give us a call using one of the numbers below: New Zealand - 0800 931 760 UK - 0808 234 2686 USA - 1844 210 9967 Canada - 1844 210 9967 Any other country - +61 (0) 2 8907 5662

Am I covered if my phone or laptop gets lost, stolen or damaged?

Never fear, cover is provided for your valuables up to a certain amount depending on the level of cover you choose. You can also get higher items cover with an additional premium for your valuables (e.g. cameras, laptops, smartphones).* You’ll be back online and taking selfies in no time!

My luggage is lost, am I covered?

Lost luggage is the worst! To get cover for lost luggage, choose either Comprehensive Single Trip cover or Comprehensive Annual Multi-Trip cover.* If you’re travelling with valuables, see “Am I covered if my phone or laptop gets lost, stolen or damaged?”.

What if I get sick or injured while on my trip?

Anything can happen when you’re on holidays, which is why having travel insurance with overseas medical and hospital expenses cover is important. If you’re travelling overseas, ahm travel insurance offers you unlimited^ overseas medical and hospital expenses cover (subject to the conditions outlined in the Combined PDS/FSG). If you’re sick overseas and need assistance to find the nearest medical clinic, give us a call at anytime. New Zealand - 0800 931 760 UK - 0808 234 2686 USA - 1844 210 9967 Canada - 1844 210 9967 Any other country - +61 (0) 2 8907 5662

Can I ride a motorcycle or moped while I’m away?

Riding a motorcycle or moped is not one of the activities included in your ahm travel insurance. To get cover for motorcycle & moped riding, choose either Comprehensive Single Trip cover or Comprehensive Annual Multi-Trip cover and add it as an extra. Conditions apply to this cover. Read the Combined PDS/FSG for more details.

How much is travel insurance?

Everyone’s travel plans are different. The cost of travel insurance varies depending on factors like your destination, how long you’re travelling for, and any add-on’s you might need to suit your trip. You can also choose different excess options to suit your budget. Planning a trip? Get a quote online with ahm travel insurance.

Does ahm travel insurance cover cruises?

We sure do! If your trip includes a multi-night sea or ocean cruise overseas or outside Australian coastal waters, then you'll need to add Cruise Cover to your policy to be insured for claims relating to your cruise (e.g. cancelling the cruise) or that occur while on your cruise (e.g. getting sick or injured on-board a cruise vessel). By adding cruise cover, you’ll also get a range of additional benefits like cabin confinement and sea sickness. You don’t need to add Cruise Cover if you’re travelling on a single-night cruise, on a river cruise (e.g. European river cruise, or a Murray River cruise), only taking a ferry trip, cruising in Australia or in Australian coastal waters (e.g. a Kimberley Cruise) or are sailing. (Note: Sailing is not covered in International Waters). It’s best to get a quote to suit your trip needs to help avoid any unforeseen sea shenanigans.

Does ahm travel insurance cover for rental cars?

Yes - our Comprehensive International and our Domestic travel insurance policies include cover for rental car excess. This cover applies if you: hire a rental car; are the nominated driver on the rental car agreement; and have comprehensive motor vehicle insurance for the rental car for the hire period. Make sure you check the PDS for how rental car excess works on your travel insurance policy so you can have added protection when you hit the road on your vacay.

Do I need travel insurance for domestic travel in Australia?

Just because you’re not overseas, doesn’t mean things can’t go wrong. Our Domestic Travel insurance cover includes things like cover for lost or damaged goods, rental car excess and pre-trip cancellations (plus heaps more). Because even down under, adventure comes with its share of surprises. So, depending on the level of travel insurance cover you need, get a quote to find out what best suits for your local vacay.

Can I add more than one person to my policy?

You sure can - when you’re getting a travel insurance quote, make sure you add everyone you need on the policy, and you’re all set. Kids covered at no extra cost. If they're travelling with you, identified on the certificate of insurance and under 18.

Does ahm travel insurance cover skiing or snowboarding?

If you’re planning on hitting the slopes while on holidays, which includes snow skiing, snowboarding, and snowmobiling, you can add-on our Snow Sports Cover option when getting a travel insurance quote.

Do I get a discount on ahm travel insurance being a health member?

You sure do! Both ahm and Medibank health members get 10% off travel insurance policies.

What happens after I complete my ahm travel insurance quote?

Once you’ve finished your ahm travel insurance quote and purchased your travel insurance policy online, you’ll get email confirmation straight away with your Certificate of Insurance plus the info and important documents you might need, like your PDS.

Does ahm travel insurance cover me if I’m pregnant?

Yes, you can get a travel insurance policy that gives you cover up to your 26th week of pregnancy (i.e. up to 25 weeks, 6 day). However, please note the following important points: If you know about the pregnancy at the time you purchase the travel policy, you’ll need to complete an online medical assessment if either of the following apply to you: - there have been complications with this or any previous pregnancy; - you are having a multiple pregnancy (e.g. twins or triplets); or - the conception was medically assisted (including hormone therapies and IVF). Make sure you also complete any additional questions in an online medical assessment to determine that you’re eligible and can get a quote. If you have any questions about the online assessment or want to chat it through, feel free to give one of our customer service agents a call on 1300 690 138 – we’re here to help. Cover is only provided for unexpected serious pregnancy complications which occur before the 26th week of pregnancy. No cover is provided for childbirth or the health of a newborn child, no matter what stage of the pregnancy you are at when the child is born If you’re an expecting mother, make sure you consider everything before taking out a travel policy, especially if you’re traveling past the 20th week of the pregnancy. Check out the Product Disclosure Statement for all the details on pregnancy cover.

New Zealand travel insurance

Discover New Zealand's stunning attractions across their North and South Islands. Whether you're planning a summer getaway or a winter break, ahm has travel insurance for your New Zealand trip.

ahm and Medibank members get 10% off!

Mozo Travel awards for 2022, 2023 and 2024

Multi-award winning travel insurance!

We're proud to be winners of the WeMoney Award for best value cruise travel insurance in 2024, and multiple Mozo's Experts Choice Awards. Get ahm travel insurance for your next trip, and see why we win awards.

Choose cover that works for you

Comprehensive travel international

Our most popular cover for international trips. Have peace of mind while holidaying overseas. Our Comprehensive travel insurance includes:

What’s included

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Annual multi-trip travel insurance

For when you're lucky enough to have a few trips planned throughout the year. Our International Annual multi-trip travel insurance includes:

What’s included

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Medical only travel insurance

The ‘just in case’ travel insurance option for international travellers. Our simplest, most cost-effective cover for medical emergencies overseas. Medical-only travel insurance can cover you for things like

What’s included

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Travel insurance for New Zealand

Although New Zealand is just a few hours away by plane, there’s plenty of breathtaking sights to uncover. Between gentle hikes and thrill-seeking activities, ahm’s New Zealand travel insurance can keep you protected while you get the most out of your holiday. A comprehensive plan can cover you for things like:

Medical & Hospital

$Unlimited^ overseas medical and hospital expense cover

Cancellation cover*

In case you need to cancel or change your trip when the unexpected happens

Cover for lost or damaged goods±

Cover for your luggage and valuables if they get lost, damaged or stolen

Kids covered at no extra cost

If they're travelling with you, identified on the certificate of insurance and under 18

COVID-19 Travel Insurance Benefits

With our COVID-19 travel insurance benefits you can have extra peace of mind booking an overseas holiday

Pet boarding

If you’re delayed coming home and your furry friend needs to board for longer**

Add-ons for New Zealand

If you’re jumping on a cruise from Australia to New Zealand or tackling the slopes when you get there, choose add-on’s for your holiday in your ahm New Zealand travel insurance quote:

Snow sport activities

Hitting the slopes for on-piste snow skiing, snowboarding, snowmobiling, and cross-country skiing

Increased luggage limit

Increased luggage item limits for those valuables you're planning to take with you

Increase cancellation cover

Increase your cancellation cover limit to best suit your needs

Cruise cover

Cruise cover for when you're planning to spend two or more nights on the high seas

Handy links

Get a quote

Get a quick quote and buy online for your next trip

Get a quote

Claim now

Submit a travel insurance claim online or by post.

Make a claim

Manage your policy

Manage changes to your policy online, it's that easy!

Manage your policy

Need help?

Get in touch or if you need 24/7 emergency assistance

Travel alerts

Important travel alerts and advice

Travel alerts

Forms and guides

Check out our forms and guides for important information

Forms and guides

Things you should know

Limits, sub-limits, conditions and exclusions apply.This is general advice only. This product is distributed by Australian Health Management Group Pty Limited (ABN 96 003 683 298, AR 266711) and administered by Travel Insurance Partners Pty Limited (ABN 73 144 049 230, AFSL 360138). Travel insurance is underwritten by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Please consider your own needs and the Combined FSG/PDS to decide if this product is right for you. For information on the Target Market and Target Market Determinations, visit ahm.com.au/travel-insurance/forms-and-guides.^$Unlimited overseas medical and hospital expense coverMedical cover will not exceed 12 months from the onset of the illness or injury. Only applies to international policies.±Cover for lost, stolen or damaged items and travel documentsComprehensive plans only. Item and aggregate limits apply.#We’ll waive the depreciation deduction for any new items purchased in the last 2 yearsYou must provide a receipt for proof of purchase.*Cancellation coverageIf you need to make a claim for trip cancellations, ensure you meet the specific criteria outlined in the Combined PDS/FSG.Cancellation cover applies on a per-policy basis.For international comprehensive plans we include a $3,000 benefit per policy. If you need more, you can select an amount of cancellation cover from the options available to you at the time of applying for cover.⁺COVID-19 exclusions applyLimits, sub-limits, conditions, and exclusions apply. For full details on exactly what’s covered by our COVID-19 travel insurance benefits, please read our Product Disclosure Statement (PDS) document.**Pet cat or dog boardingUp to $25 per day, to a maximum of $500, for the unexpected kennel or cattery boarding fees you incur for domestic dogs and cats owned by you if you are delayed beyond your original return date due to an event covered by this policy.