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travel insurance

Make a claim

Submit your travel insurance claim online or by post, whatever’s more convenient for you, we’re not fussed. We will respond to or settle your travel insurance claim within 10 working days from when we receive it.

Claim online

Just enter your claim details and upload a copy of any receipts and supporting documents.

Make a claim

Send your claim by post

  1. Download a claim form
  2. Print and complete all the sections

  3. Attach any original supporting documentation required

    Each section of the form provides details on required documentation such as original receipts (proof of ownership if you are claiming something you had to purchase whilst travelling), police or medical reports. We require original documents so please be sure to make a copy of them before you post your claim.

  4. Post your claim to:

    ahm travel insurance

    c/o Travel Insurance Partners

    PO Box 168

    North Sydney NSW 2060

If you have any questions or need help making a claim please contact us

*Aus. res. 18+ only. Starts: 3/4/18 12:01 am AEST. Ends: 31/5/18 11:59 pm AEST. To enter, purchase a Medibank or ahm travel insurance policy during the promotional period. If multiple people specified on Medibank or ahm travel insurance policy, only the first adult stated on the Certificate of Insurance will be entered into the draw. Policy must not be cancelled at time of draw to be eligible. Draw: 02:30 pm AEST 20/06/18, L2/35 Little Bourke St, Melbourne VIC 3000. Prize: 1 x $10,000 worth of Flight Centre gift cards. Winners published at facebook.com/Medibank and in The Australian on 27/06/18. Promoters: Medibank Private Limited ABN 47 080 890 259, L1/720 Bourke St, Docklands VIC 3008; and Australian Health Management Group Pty Limited ABN 96 003 683 298, L2/720 Bourke St, Docklands VIC 3008. See full Terms and Conditions. ACT Permit No. TP 18/00467, NSW Permit No. LTPS/18/22686 and SA Permit No. T18/401.

Limits, sub-limits, conditions and exclusions apply. This product is distributed by Australian Health Management Group Pty Limited (ABN 96 003 683 298, AR 266711) and administered by Travel Insurance Partners Pty Limited (ABN 73 144 049 230, AFSL 360138). Travel insurance is underwritten by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Any advice is general advice only. Please consider your financial situation, needs and objectives and read the Combined FSG/PDS  before deciding to buy this insurance.