Travel insurance

Make a claim

Submit your travel insurance claim online or by post, whatever’s more convenient for you, we’re not fussed. We will respond to or settle your travel insurance claim within 10 working days from when we receive it.

Claim online

Just enter your claim details and upload a copy of any receipts and supporting documents.

Make a claim(opens in a new tab)

Send your claim by post

  1. Download a claim form(opens in a new tab)
  2. Print and complete all the sections

  3. Attach any original supporting documentation required

    Each section of the form provides details on required documentation such as original receipts (proof of ownership if you are claiming something you had to purchase whilst travelling), police or medical reports. We require original documents so please be sure to make a copy of them before you post your claim.

  4. Post your claim to:

    ahm travel insurance

    c/o Travel Insurance Partners

    PO Box 168

    North Sydney NSW 2060

If you have any questions or need help making a claim please contact us

Handy links

Limits, sub-limits, exclusions and conditions apply. This is general advice only. This product is distributed by Australian Health Management Group Pty Limited (ABN 96 003 683 298, AR 266711) and administered by Travel Insurance Partners Pty Limited (ABN 73 144 049 230, AFSL 360138). Travel insurance is underwritten by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Please consider your own needs and the Combined FSG/PDS(opens in a new tab) to decide if this product is right for you. For information on the Target Market and Target Market Determinations(opens in a new tab), visit ahm.com.au/travel-insurance/forms-and-guides.