Contact us

New customers

Existing customers

If your policy starts with ‘AL’ or ‘AZ’ and you have any customer queries including how to claim:

Need to make a claim?

Click here to find out how to lodge your claim online 24/7.

Make a complaint (for policy numbers starting with ‘AL’ or ‘AZ’)

We hope that you never have a reason to complain, but if you do, we will do our best to work with you to resolve it. To lodge a complaint or if you require assistance to lodge a complaint, please contact us in the first instance by phone, email or in writing.

Call us: 1300 867 125
Email us: service@ahmlife.com.au(opens in your email client)
Write to us: AHM Life Insurance, GPO Box 239, Sydney NSW 2001

We’ll endeavour to manage your complaint to your satisfaction without undue delay and we commit to acknowledging any complaint within one business day. There is no charge for lodging a complaint.

If you feel we haven’t resolved your complaint to your satisfaction, you can lodge your complaint with the Australian Financial Complaints Authority (AFCA). AFCA is an independent organisation, which providers free assistance to customers who have complaints about financial products and services. AFCA can be contacted at:

Phone: 1800 931 678
Website: www.afca.org.au(opens in a new tab)
Email: info@afca.org.au(opens in your email client)
Address: GPO Box 3, Melbourne VIC 3001

Please click here(opens in a new tab) for the Complaints Management Policy.