Call us on 1300 052 593

8am – 8pm Monday to Friday (AEST)

Call us on 1300 052 593

8am – 8pm Monday to Friday (AEST)

Life insurance

Contact us

New customers

1300 052 593

8am – 8pm Monday to Friday (AEST)

Existing customers

For any existing customer queries including how to claim:

1300 052 589

8am – 8pm Monday to Friday (AEST)



Mail

ahm life insurance
Reply Paid 6728
Baulkham Hills NSW 2153

Make a complaint

We’re committed to seeking out, listening to and acting on your feedback, to ensure we continuously improve your customer experience.

If you have a complaint about your insurance or the service we’ve provided, please follow the steps below. We take your feedback seriously and will do all we can to resolve any issues as quickly as possible.

  1. Please email, phone or write to us (our contact details are shown above) to let us know about your complaint or to provide feedback.
  2. If we can’t resolve your matter immediately we’ll escalate it to our internal complaints resolution process.
  3. If we can’t resolve this internally, you can escalate to the Australian Financial Complaints Authority (AFCA) for an independent review.

Australian Financial Complaints Authority (AFCA)

Phone: 1800 931 678
Web: afca.org.au(opens in a new tab)
Email: info@afca.org.au(opens in your email client)

Post:
GPO Box 3
Melbourne VIC 3001

AFCA is an independent complaint review service. A decision of AFCA is binding on us (up to specified limits) but not on you. It is a service provided without cost to you.

Things you should know

Read this bit to understand more about our life insurance products, and who we partner with.

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement(opens in a new tab) (which sets out the product terms, conditions and exclusions) and Financial Services Guide(opens in a new tab) available here to ensure the product is right for you.

ahm life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re). ahm life insurance products are distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), and promoted by ahm health insurance, a business of Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank Private). Medibank Private is an authorised representative of GFS.

Your personal information will be handled in accordance with our Privacy Collection Notice(opens in a new tab).