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Call us on 1300 052 593

8am – 8pm Monday to Friday (AEST)

Call us on 1300 052 593

8am – 8pm Monday to Friday (AEST)

Contact us

Need help? Get in touch with us about ahm life insurance. For help with health insurance, find our contact details here.

New customers

1300 052 593

8am – 8pm Monday to Friday (AEST)

Existing customers

For any existing customer queries including how to claim:

1300 052 589

8am – 8pm Monday to Friday (AEST)



Mail

ahm life insurance
PO Box 6728
Baulkham Hills NSW 2153

Make a complaint

We’re committed to seeking out, listening to and acting on your feedback, to ensure we continuously improve your customer experience.

If you have a complaint about your insurance or the service we’ve provided, please follow the steps below. We take your feedback seriously and will do all we can to resolve any issues as quickly as possible.

  1. Please email, phone or write to us (our contact details are shown above) to let us know about your complaint or to provide feedback.
  2. If we can’t resolve your matter immediately we’ll escalate it to our internal complaints resolution process.
  3. If we can’t resolve this internally, you can escalate to the Australian Financial Complaints Authority (AFCA) for an independent review.

Australian Financial Complaints Authority (AFCA)

Phone: 1800 931 678
Web: afca.org.au
Email: info@afca.org.au

Post:
GPO Box 3
Melbourne VIC 3001

AFCA is an independent complaint review service. A decision of AFCA is binding on us (up to specified limits) but not on you. It is a service provided without cost to you.

Things you should know

Any advice provided is general only and does not consider your objectives, financial situation or needs.

You should carefully read the relevant Product Disclosure Statement to ensure the product is right for you. It contains the terms and conditions, exclusions and other important information to help you make an informed decision.

ahm life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306, Australian Financial Services Licence No. (AFSL) 324908, Level 36, Tower Two, International Towers Sydney, 200 Barangaroo Avenue, Sydney NSW 2000.

ahm life insurance products are distributed by Greenstone Financial Services Pty Ltd (GFS) ABN 53 128 692 884, AFSL 343079, 58 Norwest Boulevard, Bella Vista NSW 2153 and promoted by ahm health insurance, a business of Medibank Private ABN 47 080 890 259 Authorised Representative No. 286089, 720 Bourke Street, Docklands VIC 3008.

Medibank Private is an authorised representative of GFS. The Financial Services Guide tells you more about the services provided for ahm life insurance products.

Your personal information will be handled in accordance with our Privacy Collection Notice.

© 2019 ahm health insurance is a business of Medibank Private Limited ABN 47 080 890 259. ‘ahm health insurance’ and ‘ahm’ are references to Medibank Private Ltd trading as ahm health insurance.