ahm Life Insurance and Income Protection Insurance

Contact us

New customers

For help getting a new quote, or any questions on purchasing a policy:

1300 508 940

8am – 8pm Monday to Friday (AEDT) 8am – 5pm Saturday (AEDT)

Existing customers

If your policy starts with 'A' and you have any customer queries including how to claim:

1300 867 125

8am – 8pm Monday to Friday (AEDT) 8am – 5pm Saturday (AEDT)

Need to make a claim?

Click here to find out how to lodge your claim online 24/7.

Forms & guides

For all your important documents including the Product Disclosure Statement, click here

Make a complaint (for policy numbers starting with 'A')

We hope that you never have a reason to complain, but if you do, we will do our best to work with you to resolve it. To lodge a complaint or if you require assistance to lodge a complaint, please contact us in the first instance by phone, email or in writing.

Call us: 1300 867 125
Email us: service@ahmlife.com.au(opens in your email client)
Write to us: AHM Life Insurance, GPO Box 239, Sydney NSW 2001

We’ll endeavour to manage your complaint to your satisfaction without undue delay and we commit to acknowledging any complaint within one business day. There is no charge for lodging a complaint.

If you feel we haven’t resolved your complaint to your satisfaction, you can lodge your complaint with the Australian Financial Complaints Authority (AFCA). AFCA is an independent organisation, which providers free assistance to customers who have complaints about financial products and services. AFCA can be contacted at:

Phone: 1800 931 678
Website: www.afca.org.au(opens in a new tab)
Email: info@afca.org.au(opens in your email client)
Address: GPO Box 3, Melbourne VIC 3001

Please click here(opens in a new tab) for the Complaints Management Policy.

Things you should know

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide to ensure the product is right for you before making a decision to acquire, or continue to hold, the product. ahm Life Insurance and ahm Income Protection (collectively ahm life insurance) are issued by the insurer, Integrity Life Australia Limited ABN 83 089 981 073, AFSL 245492 (Integrity Life) administered and distributed by NEOS Direct, a registered business name of NDLI Pty Ltd ABN 70 665 747 277 AFSL 547119, and promoted by ahm health insurance (ahm), a business of Medibank Private Limited ABN 47 080 890 259. Medibank Private Limited is a Corporate Authorised Representative 286089 of NEOS Direct.

Your personal information will be handled in accordance with the Privacy Policies of the parties involved. Click here for NEOS Direct’s Privacy Policy(opens in a new tab), ahm’s Privacy Policy or Integrity Life’s Privacy Policy(opens in a new tab).