ahm Life Insurance and Income Protection Insurance

Make a claim

For policies purchased on or after 1 July 2023.

To make a claim

You can lodge a claim 24/7 through the online claims portal below. You’ll get a dedicated claims consultant from the insurer to help you through from start to finish.

Lodge a claim online(opens in a new tab)

If you would prefer to speak to one of our agents or send an email regarding a claim:

1300 867 125

8am – 8pm Monday to Friday (AEDT) 8am – 5pm Saturday (AEDT)

Further information about making a claim can be found in the relevant Product Disclosure Statements on the Forms and Guides page.

Things you should know

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement(opens in a new tab) (which sets out the product terms, conditions and exclusions), Target Market Determination(opens in a new tab) and Financial Services Guide(opens in a new tab) available here(opens in a new tab) to ensure the product is right for you before making a decision to acquire, or continue to hold, the product. ahm Life Insurance and ahm Income Protection (collectively ahm life insurance) are issued by the insurer, Integrity Life Australia Limited ABN 83 089 981 073, AFSL 245492 (Integrity Life) administered and distributed by NEOS Direct, a registered business name of NDLI Pty Ltd ABN 70 665 747 277 AFSL 547119, and promoted by ahm health insurance (ahm), a business of Medibank Private Limited ABN 47 080 890 259. Medibank Private Limited is a Corporate Authorised Representative 286089 of NEOS Direct.

Your personal information will be handled in accordance with the Privacy Policies of the parties involved. Click here for NEOS Direct’s Privacy Policy(opens in a new tab) , ahm’s Privacy Policy(opens in a new tab) or Integrity Life’s Privacy Policy(opens in a new tab).