Call us on 1300 052 584

8am – 8pm Monday to Friday (AEST)

Call us on 1300 052 584

8am – 8pm Monday to Friday (AEST)

How to make a life insurance claim

The life insurance claims process has been designed to get your claim settled as quickly as possible, so there’s one less thing for you or your family to worry about. One of our helpful team members will discuss the process with you and organise the necessary documentation to be sent out to you.

Give us a call

If you think you may need to make a claim, get in touch on 1300 052 584.

We’re here to help from 8am – 8pm Monday to Friday (AEST).

Write to us

Alternatively, you (your validly nominated beneficiary or your legal personal representative) can write to us on:
Claims Services
ahm life insurance
Reply Paid 6728
Baulkham Hills NSW 2153

Further information about making a claim can be found in the relevant product disclosure statements.

Things you should know

Read this bit to understand more about our life insurance products, and who we partner with.

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement(opens in a new tab) (which sets out the product terms, conditions and exclusions), Target Market Determination(opens in a new tab) and Financial Services Guide(opens in a new tab) available here(opens in a new tab) to ensure the product is right for you.

ahm life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re). ahm life insurance products are distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), and promoted by ahm health insurance, a business of Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank Private). Medibank Private is an authorised representative of GFS.

Your personal information will be handled in accordance with our Privacy Collection Notice(opens in a new tab).

^Cashback T&Cs: Offer starts 12.01AM AEDT 09 May 2022 and ends 11.59PM AEST 30 June 2022 (Promotion Period). Offer available for new ahm life insurance policies purchased during the Promotion Period. To be eligible for the $100 cashback you must have (a) purchased a new ahm Life Insurance or ahm Life Insurance Express policy during the Promotion Period and held the active policy for 6 months from the policy commencement date; and (b) have made 6 months’ worth of payments. Once the eligibility criteria has been met, payment will be processed within 14 days of the payment of your 6th month premium into the account from which your premiums are debited from. Not available with any other offer, except for the ahm health member discount of 10% on life insurance premiums. The cashback offer is limited to 1 payment per policy in the first year of the policy. If your ahm life insurance policy lapses due to non-payment of premiums within the first 6 months of the policy commencement date, or you cancel your policy for whatever reason in that time, then the cashback offer will not be payable. If we have agreed to pause your premiums due to financial hardship within the first 6 months of your policy commencement date, you will still be eligible for the $100 cashback once 6 months of premiums have been paid.