Cash Boost claim

How to make a claim

Follow these easy steps to submit your claim:

Step 1: Check you’re eligible for a claim

Before you submit a claim, please make sure that:

• You are claiming for one of the listed specified critical illness events covered under your Cash Boost policy.
• Your Cash Boost policy, and cover for the insured person for which the claim is related to, was active at the time the specified critical illness event occurred.
• You understand that claims are assessed based on the terms of your Cash Boost policy, as outlined in the Product Disclosure Statement (PDS). The PDS explains when a benefit may be paid and when it won’t be.

For claims relating to cancer of specified severity, coronary artery bypass graft surgery, heart attack of specified severity, kidney failure (end stage), major organ transplant or stroke:

• A claim can’t be paid if the event first occurred, first showed symptoms, or was diagnosed within the qualifying period. The qualifying period is generally the 180 day period following cover starting for the insured person under your Cash Boost policy.

For claims relating to an accident resulting in surgery or burns:

• A claim can’t be paid if the accident or burns occurred before the cover start date for the insured person under your Cash Boost policy, even if treatment or surgery happens later.

Step 2: Complete the claim form

Provide details of your claim and attach any medical evidence you already have, such as medical or hospital records.

Step 3: Claim assessment

Your claim will be sent to Zurich, the insurer of Cash Boost, who will assess it and may ask for any additional information if needed.

We’ll always work with you to make sure you understand what’s needed and why.

Claims are subject to all policy terms, conditions and exclusions set out in the PDS.

For the full details on what we might ask for and how claims are assessed, please refer to the Cash Boost PDS.