ahm Life Insurance and Income Protection Insurance
Useful documents
For policies purchased between 1 July 2023 - 31 March 2024 that begin with ‘AL’.
Important Notice: Integrity Life Australia Limited (Integrity) and Zurich Australia Limited (Zurich) have made an application to the Australian Prudential Regulation Authority (APRA) for the ahm life insurance policies issued by Integrity to be transferred to Zurich. If APRA approves the transfer, Integrity and Zurich propose that the transfer will occur on 20 December 2024.
Please contact us for further information on the transfer or if you need assistance to identify the form to be completed.
Product Disclosure Statements
The Product Disclosure Statement provides detail on the key features, benefits, exclusions, terms and conditions of the relevant product.
Please note, from 1 October 2023 the Life Insurance Code of Practice is developed and promoted by the Council of Australian Life Insurers (CALI), replacing the Financial Services Council as stated in the Product Disclosure Statements.
Applies to policies purchased between 4 July 2023 to 31 March 2024 that start with ‘AL’
- ahm Life Insurance Product Disclosure Statement (effective 04/07/2023 - 31/03/2024)(opens in a new tab)
- ahm Income Protection Product Disclosure Statement (effective 04/07/2023 - 31/03/2024)(opens in a new tab)
Target Market Determination
- ahm Life Insurance Target Market Determination (effective 04/07/2023 - 31/03/2024)(opens in a new tab)
- ahm Income Protection Target Market Determination (effective 04/07/2023 - 31/03/2024)(opens in a new tab)
Financial Services Guide
The Financial Services Guide contains information about who is providing you with the financial services. It explains the financial service offered, the fees charged and how we will deal with complaints.
If the proposed transfer is approved by APRA, from 20 December 2024, the Financial Services Guide(opens in a new tab) effective 1 March 2024 will apply to all policies. For ahm life insurance policies that transferred from Integrity Life Australia Limited to Zurich Australia Limited, upon the transfer NEOS Admin Pty Ltd received a fee under that Financial Service Guide as if they were new policies sold. This does not affect any of the terms or coverage of those policies, including amounts paid by policyholders.
Forms
- Nominations of Beneficiaries form (effective 04/07/2023 - 31/03/2024)(opens in a new tab)
- Payment Authority form (effective 04/07/2023 - 31/03/2024)(opens in a new tab)
- Change of Address form (effective 04/07/2023 - 31/03/2024)(opens in a new tab)
- Change of Ownership form (effective 04/07/2023 - 31/03/2024)(opens in a new tab)
- Non smoker Declaration form (effective 04/07/2023 - 31/03/2024)(opens in a new tab)
Life Insurance Code of Practice
The Life Insurance Code of Practice is the life insurance industry’s commitment to customer service standards and it’s designed to protect you, the customer. To learn more, click here(opens in a new tab).
Need help?
Call us on 1300 867 125 between 8am – 8pm Monday to Friday (AEDT)
Things you should know
Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide to ensure the product is right for you before making a decision to acquire, or continue to hold, the product. ahm Life Insurance and ahm Income Protection (collectively ahm life insurance) are issued by the insurer, Integrity Life Australia Limited ABN 83 089 981 073, AFSL 245492 (Integrity Life) administered and distributed by NEOS Direct, a registered business name of NDLI Pty Ltd ABN 70 665 747 277 AFSL 547119, and promoted by ahm health insurance (ahm), a business of Medibank Private Limited ABN 47 080 890 259. Medibank Private Limited is a Corporate Authorised Representative 286089 of NEOS Direct.
Your personal information will be handled in accordance with the Privacy Policies of the parties involved. Click here for NEOS Direct’s Privacy Policy(opens in a new tab), ahm’s Privacy Policy(opens in a new tab) or Integrity Life’s Privacy Policy(opens in a new tab).