Contact us

General enquiries

For all enquiries:

Claim enquiries

For help submitting a claim, or any questions on an existing claim:

24/7 emergency assistance

Within Australia and overseas

Need to make a claim?

Log in to your account to get in touch with our contact centre.

Forms and guides

Read our forms and guides for the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD).

How to make a complaint

We always aim to do the right thing by our customers. If you feel something isn’t right or if we’re not meeting your expectations, we’d like the opportunity to resolve it.

We have a complaint handling system in place to resolve complaints fairly and efficiently. You can read more about it in the Complaint Handling Policy(opens in a new tab).

Extra Care and Support

We’re here to help if you need assistance, for example if you are experiencing financial hardship, facing difficulties arising from domestic family violence or other vulnerable situations. Where practical, we can also provide assistance with translation and interpreting services. You can read more about it in the Domestic and Family Violence and Financial Hardship policy(opens in a new tab).